Stock products
Unused stock items may be eligible for change or cancellation before fulfillment begins, subject to condition checks and any courier costs already incurred.
Returns policy
Returns, changes and cancellations
We want every order delivered correctly. Because many items are customized, return options depend on whether a product is stock, made to order or already approved for production.
Custom production
Custom items usually cannot be returned once artwork has been approved or production has started, except where there is a verified manufacturing defect or our team made an order entry error.
Damaged or incorrect orders
Report issues promptly with photos, order reference and a short description so the support team can assess replacement, correction or credit options.
How to request help
Include the order number, email address used at checkout, item names and the issue details. The faster we receive clear information, the faster we can resolve it.
Start a support conversation
Use the contact page for replacements, corrections and cancellation requests. Messages are routed straight to the admin support inbox for review.